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© 2016 by brave house designs, LLC

Customer Care

We want to hear from you.

Please submit any questions or general feedback in the space below along with your name and email address.

Caring for your jewelry

All the items in our collections are made to be worn and enjoyed daily!  To prolong the life of your jewelry we recommend removing it when swimming, exercising, or washing hands.  Pool water, sweat, and harsh soaps often change the color of natural stones and may damage the resin.

Shipping information

We currently offer ground shipping through USPS.  We are based in Florida and can ship anywhere in the United States.  You will receive an email with your tracking number once your order has shipped.  Shipping fees are not refundable on returns and exchanges.

Although most items will be shipped right away, please note that every piece in our collection is hand crafted.  At times, there could be a slight delay as we create your piece.  We will let you know if this occurs. 

Returns & Exchanges

We want you to love your jewelry and feel empowered when wearing it!  If you are not completely satisfied with your purchase, we accept merchandise for return

within 14 days of receiving it. 

Please email us at info@bravehousedesigns.com to obtain instructions on processing a return.  Please include your name and order number in your email along with a reason for your return.  Note that shipping fees are non-refundable.  In addition, no refunds are provided for custom orders.